Refund policy
Refund policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition
- Returned with all original tags attached
- In the original packaging, where applicable
- Free from damage, stains, odors, makeup, deodorant marks, or signs of wear
- Accompanied by your order number or proof of purchase
For hygiene reasons, underwear, swimwear (if the hygiene liner has been removed), earrings, and items marked as final sale cannot be returned unless they arrive damaged, defective, or incorrect.
Items that do not meet these requirements may not be eligible for a refund.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
We do not charge restocking fees.
If we made an error with your order or the item arrived damaged or defective, we will provide instructions for resolving the issue and, where appropriate, cover the applicable return shipping costs.
To start a return, please email info@mezolume.com with your order number before sending anything back.