Last Updated: October 9, 2026
These Billing Terms & Conditions ("Billing Terms") explain the payment, billing, pricing, and payment-processing practices of Mezolume ("Mezolume," "we," "us," or "our"). By placing an order through our website, you acknowledge that you have read and agree to these Billing Terms.
1. Accepted Payment Methods
Depending on availability, you may be able to pay using:
- Visa
- Mastercard
- American Express
- PayPal
- Afterpay, where available
- Apple Pay
- Google Pay
- Other payment methods displayed at checkout
Available payment methods may vary by location, device, order, and other factors. All payments are processed in U.S. Dollars (USD) unless otherwise stated at checkout.
2. Payment Processing
Payment is generally required at the time you place your order. An order is not confirmed until payment has been successfully authorized or received. If your payment is declined, reversed, canceled, or otherwise unsuccessful, we may cancel or hold your order until payment is completed. We are not responsible for delays or failures caused by your bank, card issuer, payment provider, or other financial institution.
3. Pricing and Currency
All prices on the Mezolume website are shown in U.S. Dollars (USD) unless otherwise indicated. We may change prices, promotions, and discounts at any time without prior notice. The price for your order is generally the price displayed when you complete your purchase; however, we reserve the right to correct obvious pricing, typographical, or technical errors. Applicable sales taxes, shipping charges, duties, tariffs, or other fees may apply and will be displayed at checkout where applicable.
4. Secure Payment Processing
Mezolume uses Shopify and trusted third-party payment processors to process transactions and help protect your payment information. We do not intentionally store complete credit or debit card numbers on our own systems. Your payment information may be collected, processed, and stored by Shopify or other payment providers under their own privacy policies and security practices. No online payment system can be guaranteed to be completely secure.
5. Refunds and Returns
Refunds, returns, exchanges, and cancellations are handled under our Refund Policy. If you believe you have been incorrectly charged, please contact us before initiating a chargeback or payment dispute whenever possible. Nothing in these Billing Terms limits any rights you may have under applicable consumer protection laws.
6. Chargebacks and Payment Disputes
If you believe a charge was made incorrectly or without authorization, please contact us promptly so we can investigate. Unauthorized, fraudulent, or abusive chargebacks may be investigated and disputed where appropriate, and we may provide relevant transaction, order, shipping, and communication records to the payment processor or financial institution.
7. Fraud Prevention and Order Verification
Mezolume may review orders for suspected fraud, unauthorized activity, or payment irregularities. Where permitted by law, we may cancel or refuse an order, place it on hold, request additional verification, restrict payment methods, limit quantities, or issue a refund when an order cannot be safely fulfilled.
8. Billing and Pricing Errors
If we discover an error in the price or billing information for your order, we may, where permitted by law, correct the error, contact you for instructions, cancel the order, or issue an appropriate refund.
9. Promotional Pricing and Discounts
Unless otherwise stated, promotional discounts cannot be combined with other offers, must be entered before completing your purchase, cannot be applied retroactively, and may have expiration dates or product exclusions. Specific terms shown with a promotion take precedence for that promotion.
10. Taxes, Duties, and Additional Charges
Applicable taxes may be calculated at checkout based on your shipping address. For international orders, customs duties, import taxes, or other charges may apply and, unless stated otherwise at checkout, are your responsibility. Mezolume is not responsible for delays caused by customs processing.
11. Third-Party Payment Providers
Some payment options are provided by independent third parties and may be subject to their own terms and privacy policies. Mezolume does not control and is not responsible for their services or practices.
12. Payment Authorization
By submitting an order, you confirm that your payment information is accurate, that you are authorized to use the selected payment method, and that you authorize us or our payment processor to charge the applicable amount.
13. Order Cancellation
We may cancel an order before shipment where permitted by law, including when payment cannot be processed, an item is unavailable, there is an obvious pricing error, we suspect fraud, or we cannot fulfill the order for reasons beyond our control. If we cancel after payment, we will issue an applicable refund.
14. Changes to These Billing Terms
We may update these Billing Terms from time to time and will post the updated version on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance to the extent permitted by law.
15. Contact Us
Address: 1055 Bunn Hill Road, Vestal NY 13850, United States
Email: info@mezolume.com
Phone: 607-200-9898
Customer Service Hours: Monday to Friday 9:00 AM – 5:00 PM (EST)
We do our best to reply to your email within 1–2 business days.